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FAQs

What payment methods do you accept?

We accept Credit card, Debit card, UPI, NetBanking, and Wallets (Mobikwik, Freecharge, Aitel Payments Bank, JioMoney, & Ola Money (Postpaid + Wallet))

What are your shipping options and costs?

We have standard shipping, with free shipping all over India. Our international shipping rates begin at 3000 INR and vary based on the weight, volume, and destination of the package. For any difference, we will reach out to you before shipping.

How long does shipping take?

Local shipping takes 2-10 business days. International shipping can take 7-15 business days.

Do you offer international shipping?

Yes, we offer international shipping. Our shipping rates start at 3000 INR and are determined by the weight, volume, and destination of your order. Please note that international deliveries may take 7-15 business days.

What is your return policy?

We accept returns for damaged goods within 7 days of receiving your order.

How do I initiate a return or exchange?

If you wish to initiate the process for returning damaged goods or exchanging sizes, please reach out to us promptly at info@3xplicit.com.

Is return shipping free?

Return shipping for damaged goods is provided free of charge. However, customers are responsible for covering the shipping costs for size exchanges. Please visit the size guide before placing an order.

How can I track my order?

Once your order is shipped, you will receive a tracking number and a link to track your package efficiently.

Can I modify or cancel my order after it's been placed?

Yes, you can cancel and modify your order after it has been placed, given that it hasn't been shipped already by emailing us at info@3xplicit.com.

How can I contact customer support?

Please reach out to us at info@3xplicit.com and we would be glad to help you out. Our working hours are 9AM to 5PM IST.

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